Mick Jagger x Lee Oskar Harmonica
Shipping
We ship and deliver our products using a range of courier and shipping partners. Your shipping costs will be automatically calculated during the checkout process based upon the weight of your order and the destination of your country. We are unable to ship to PO Boxes.
We try our very best to dispatch all orders placed before 13:00 (Monday – Friday) on the same day. Any orders placed after this time or on Saturday or Sunday will be shipped within two working days. Please see below for estimated delivery times. May experience delays during peak periods. (Please see below for estimated delivery times.) We are unable to ship to the following territories: Russia, Iran, Afghanistan & Ukraine.
Free Shipping on orders of 2 harmonicas or more only applies on orders to the UK, Europe, USA, Mexico and Canada. Regrettably, we cannot extend the promotion to any other territories. Shipping to other territories costs £39.95 regardless of the quantity ordered.
UK SHIPPING: 2 – 3 business days
EU SHIPPING: 4- 6 business days
REST OF WORLD: 7 – 14 business days
Customs
All orders are shipped from Northern Ireland. Any customers shipping from the UK & EU will not receive any additional fees upon delivery.
We cannot guarantee that customers outside these regions will not receive any additional import / customs fees, however they will pay a reduced, tax-free price at checkout.
Unfortunately, we are unable to markdown the value of any shipments as we have to legally declare all goods as their correct value.
For orders to the following territories, we will require:
Argentina
CIOT or CUIL code (preferred)
OR
Passport number
OR
DNI number
Brazil
CNPJ/CPF Tax ID
OR
IE or RG number
Chile
VAT ID
OR
Tax ID
Indonesia
For business addresses:
Indonesian Tax ID Number (NPWP)
For individual addresses:
NPWP Number
OR
Alternative identification number (National Identity Card, Passport)
Thailand
Private individuals must register with the Thai Customs Department and nominate DHL Express (Thailand) Ltd as customs clearance broker. This may take up to 3-4 days.
For Thais we require: Original Passport or ID
For non-Thai nationals we require: Passport, Work Permit and the latest entry stamp or visa.
Amending orders
We are unable to amend orders after purchase has taken place. Please get in touch with our customer service team on info@whynowmusic.com if you are unhappy with your order.
Returns
We accept returns within 30 days, starting from the day your order was delivered. Once we have your return in hand, please allow 3-5 working days for your return to be processed.
Please be careful when trying on your purchases and please return all item(s) in their original condition, folded carefully and placed inside their recycled polybag as received. All goods must then be suitably packaged so they are not damaged in transit. Also, make sure to complete the returns slip included in your order in full and include it inside the package.
If you experience any issues with your order on arrival, please contact our customer service team as quickly as you can by emailing us at info@whynowmusic.com.
Return shipping costs are the responsibility of the customer and all returns must be sent to the address shown on the returns slip. Please ensure to clearly mark any customs documents as “RETURNED GOODS” as any returns that we receive with unpaid duties / customs / fees will be rejected. We recommend sending via a tracked/insured service so that if anything goes wrong in transit, you are covered by the shipping company.
Santino Le Saint
Shipping
We ship and deliver our products using a range of courier and shipping partners. Your shipping costs will be automatically calculated during the checkout process based upon the weight of your order and the destination of your country. Free UK Shipping on all orders above £100.
We try our very best to dispatch all orders placed before 13:00 (Monday – Friday) on the same day. Any orders placed after this time or on Saturday or Sunday will be shipped within two working days. Please see below for estimated delivery times. May experience delays during peak periods. (Please see below for estimated delivery times.)
Free UK Shipping on all orders above £100 for Santino Le Saint Range
UK SHIPPING: 1-2 business days
EU SHIPPING: 2-4 business days
REST OF WORLD: 5-7 business days
Customs
All orders are shipped from Northern Ireland. Any customers shipping from the UK & EU will not receive any additional fees upon delivery.
We cannot guarantee that customers outside these regions will not receive any additional import / customs fees, however they will pay a reduced, tax-free price at checkout.
Unfortunately, we are unable to markdown the value of any shipments as we have to legally declare all goods as their correct value.
Returns
We accept returns within 30 days, starting from the day your order was delivered. Once we have your return in hand, please allow 3-5 working days for your return to be processed.
Please be careful when trying on your purchases and please return all item(s) in their original condition, folded carefully and placed inside their recycled polybag as received. All goods must then be suitably packaged so they are not damaged in transit. Also, make sure to complete the returns slip included in your order in full and include it inside the package.
If you experience any issues with your order on arrival, please contact our customer service team as quickly as you can by emailing us at info@whynowmusic.com.
Return shipping costs are the responsibility of the customer and all returns must be sent to the address shown on the returns slip. Please ensure to clearly mark any customs documents as “RETURNED GOODS” as any returns that we receive with unpaid duties / customs / fees will be rejected. We recommend sending via a tracked/insured service so that if anything goes wrong in transit, you are covered by the shipping company.