Shipping and Returns

Shipping

We ship and deliver our products using a range of courier and shipping partners. Your shipping costs will be automatically calculated during the checkout process based upon the weight of your order and the destination of your country. Free UK Shipping on all orders above £100.

We try our very best to dispatch all orders placed before 13:00 (Monday – Friday) on the same day. Any orders placed after this time or on Saturday or Sunday will be shipped within two working days. Please see below for estimated delivery times. May experience delays during peak periods. (Please see below for estimated delivery times.)

Free UK Shipping on all orders above £100

UK SHIPPING: 1-2 business days

EU SHIPPING: 2-4 business days

REST OF WORLD: 5-7 business days 

Customs

All orders are shipped from Northern Ireland. Any customers shipping from the UK & EU will not receive any additional fees upon delivery. 

We cannot guarantee that customers outside these regions will not receive any additional import / customs fees, however they will pay a reduced, tax-free price at checkout. 

Unfortunately, we are unable to markdown the value of any shipments as we have to legally declare all goods as their correct value.

Returns

We accept returns within 30 days, starting from the day your order was delivered. Once we have your return in hand, please allow 3-5 working days for your return to be processed. 

Please be careful when trying on your purchases and please return all item(s) in their original condition, folded carefully and placed inside their recycled polybag as received. All goods must then be suitably packaged so they are not damaged in transit. Also, make sure to complete the returns slip included in your order in full and include it inside the package.

If you experience any issues with your order on arrival, please contact our customer service team as quickly as you can by emailing us at info@whynowmusic.com

Return shipping costs are the responsibility of the customer and all returns must be sent to the address shown on the returns slip. Please ensure to clearly mark any customs documents as “RETURNED GOODS” as any returns that we receive with unpaid duties / customs / fees will be rejected. We recommend sending via a tracked/insured service so that if anything goes wrong in transit, you are covered by the shipping company.

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